Terms of Services

Welcome to www.skitto.com, the website of Skitto. Skitto is an unique product of Grameenphone Ltd. (GP or Service Provider) with all rights reserved under Grameenphone Ltd. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use (Terms and Conditions), which together with our Privacy Policy govern Skitto’s relationship with you in relation to this website.

www.skitto.com is a website of Skitto with information on Skitto and its products (Product) and services (Service) along with facilities for web based self-care (Skitto app) and online transactions. Please read the Terms and Conditions carefully before visiting or requesting for any Service activation or placing order for any online based purchase from this website. By accessing or using any Product or Service from this website, you agree to be bound by the Terms and Conditions set forth below. If you do not wish to be bound by these Terms and Conditions, you may not access or use any Service. If you utilize any Service in a manner inconsistent with these Terms and Conditions, Skitto may terminate your access, block your future access and/or seek such additional relief as the circumstances of your misuse requires. Skitto may modify the Terms and Conditions at any time and such modification shall be effective immediately upon posting of the modified Terms and Conditions. You agree to review the Terms and Conditions periodically to be aware of such modifications and your continued access or use of the Service shall be deemed as your conclusive acceptance of the modified Terms and Conditions.

The term ' Skitto’ or 'us' or 'we' or 'Site' or any other terms related to any 'Product' or 'Service' refers to the brand Skitto which is owned by GP. The term 'you' refers to the user or viewer of our Site.



To avail different features and services on www.skitto.com, registration may be required on the site. You agree as a condition of use and registration that Skitto may contact you for any necessities or for marketing and promotional purposes. You are responsible for safeguarding the password that you use to access any secure areas of www.skitto.com. You agree not to disclose your password to any third party and take sole responsibility for any activities or actions under your password, whether or not you have authorized such activities or actions. You will immediately notify www.skitto.com of any unauthorized use of your password.


Please review our Privacy Policy which also governs your visit to www.skitto.com to understand our practices. Your continued use of the Site shall be deemed your conclusive acceptance and understanding of the Privacy Policy alongside with this Terms and Conditions.


User Information

You agree that you shall not post any information:

  • that is known by you to be false, inaccurate or misleading;
  • that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • that is or may reasonably be considered to be defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • for which you were compensated or granted any consideration by any third party;
  • that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • that contains any computer viruses, worms or other potentially damaging computer programs or files.

Electronic Communications

When you visit the Site or send e-mails to us, you are communicating with us electronically, you thereby consent to receive communications from us electronically. We will either communicate with you by e-mail or post notices on the Site. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

External Link and third party content

From time to time this Site may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of Skitto.

Your Account

If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. Furthermore, you are responsible for any and all activities that occur under your account or password. You authorize SKITTO to assume that any person using the Site with your password and user name either is you or is someone authorized to act for you. You agree to authorize SKITTO/GP immediately to take appropriate action of any unauthorized use of your account or any other breach of security. SKITTO/GP shall not be liable for any loss that you may incur as a result of someone else using your password or account either with or without your knowledge. However, you will be held liable for losses incurred by SKITTO or another party due to someone else using your account or password.

You must not use the Site in any way that causes or is likely to cause the Site or access to it to be interrupted, damaged or impaired in any way. You understand that you are solely responsible for all electronic communications and contents sent from your computer to us. You must use the Site for lawful purposes only. You must not use the Site for any of the following:

  • Fraudulent purposes in connection with a criminal offence or otherwise unlawful activity
  • To send, use or re-use any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any spam
  • To cause annoyance, inconvenience or needless anxiety



www.skitto.com including all its pages, contents, services and functionalities, is not targeted towards, nor intended for by anyone under the age of 18 (a minor). By registering to www.skitto.com for purchasing or using any product or service you hereby acknowledge that you are above or equal to 18 years of age. However, if you are under the age of 18 then the registration is to be done by your parent/guardian. www.skitto.com reserves the right to terminate your membership at any time) in the event that www.skitto.com becomes aware that you are or were a minor when the product or service was subscribed..



All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Skitto or its content suppliers and protected by Bangladesh and International Copyright Laws. The compilation of all content on this site is the exclusive property of GP and protected by Bangladesh Copyright Laws. All software used on this site is the property of Skitto or its software suppliers and protected by Bangladesh Copyright Laws.


All logos, graphics, page headers, button icons, scripts, products, and service names are registered trademarks of GP and Skitto is authorized to use it at www.skitto.com. All other trademarks not owned by Skitto that appear on the site www.skitto.com are the property of their respective owners, who are affiliated with Skitto and the right of ownership of all the products, trademarks and logos of www.skitto.com belong to GP.


License and Site Access

We grant you a limited license to access and make personal use of this Site. You may print and download (page caching) or portions of material from the different areas of the Service solely for your personal and non-commercial use. Any other copying, re-sale, duplication or exploitation for any commercial purpose, redistribution, retransmission or publication of any downloaded material such as product listings, descriptions, prices, account information, or any other derivative use of the Site or its contents; and/or any downloading or copying of account information for the benefit of another merchant; and/or any use of data mining, robots or similar data gathering and extraction tools is strictly prohibited without the express written consent of us. You agree to grant SKITTO and GP a non-exclusive, royalty free, worldwide, perpetual license, with the right to sublicense, reproduce, distribute, transmit, create derivative works of publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to public areas of the Service by all means and in any media now known or hereafter developed. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of SKITTO and our other service providers without express written consent of us. You may not use any Meta tags or any other "hidden text" utilizing SKITTO and/or www.skitto.com's name or trademarks without the express written consent of us. Any unauthorized use terminates the permission or license granted by SKITTO. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of the Site so long as the link does not portray SKITTO, its other service providers, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any SKITTO or any logo of its products and services or other proprietary graphic or trademark as part of the link without express written permission of SKITTO.


Product Descriptions

Skitto attempts to be as accurate as possible. However, it does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Skitto itself is not as described, your sole remedy is to return it in unused condition. Skitto provides information regarding products and third-party merchants, and links to third-party merchants that are selling listed products.


Use of Skitto Self-care

Skitto Self-care is a part of the www.skitto.com site and includes cell-phone services otherwise available to the subscribers of Skitto . To register for Skitto self-care, you need only to fill in your personal information. The privacy policy contained in the www.skitto.com website remains valid for and governs the use of the information collected during registration or login to the Skitto self-care page.


User Agreement

The User acknowledges and agrees to the following terms of e-Services as lay down by the Service Provider. Also, the User agrees to allow the Service Provider to process the personal information given herein for use in the Service Provider's telecom-service provision. The User shall not revoke this consent during the use of  Skitto.

Terms of service and user agreement

  1. The User agrees that any action done through Skitto Self-care under the Users' User ID and Password shall be complete and binding to the User, without the need for the User to affix signature on any document.
  2. It is the User's duty to keep User ID and Password confidential, and not to disclose this information to any other person. The User may change the Password through procedures laid down by the Service Provider. If the User forgets the User ID or Password, the User may follow guidelines and procedures specified by the Service Provider on its web site, or call Skitto's call center, hotline no. 121, for advice to restores the Users' use of Skitto Self-care.
  3. In the event that the User types in the wrong User ID and/or Password more often than allowed by the Service Provider, the Service Provider shall suspend the User's use of Skitto self-care until the User contacts the Service Provider to request new User ID and Password.
  4. The User agrees that any action done through Skitto self-care must be used for services relating to cell-phone services provided by the Service Provider only. If the User violates the rights of or causes damages to the Service Provider or any other person, the User shall be liable to civil and criminal action.
  5. The User acknowledges that any record, evidence or document prepared by and/or recorded by the Service Provider in its database about the User's usage through Skitto self-care, are accurate and can be used as evidence.
  6. The User agrees that the Service Provider shall not be liable for interruption in services while using Skitto self-care or any damages caused to the User through Skitto self-care, regardless of cause, including, but not limited to, communication failure, computer-system failure, and power failure that prevent the User from using the Skitto self-care.
  7. The User agrees not to use this web site for any other commercial purpose and/or any other use that runs against the law and/or good morals. Also, the User agrees not to send or distribute virus programs or any other program that is designed to obstruct, devastate or damage computer programs, telecommunications tools and/or any other equipment.
  8. The User agrees to allow the Service Provider to use the User's Skitto self-care usage information for the purposes of improving the Service Provider's services, or distributing the Service Providers' news, benefits, promotions and offers.
  9. The User understands and acknowledges that the personal information provided in the registration for the Skitto self-care shall be sent via Internet, which is a public network, to the Service Provider who shall use effort and caution in preventing an outside party from gaining access to this personal information. However, the Service Provider shall not be liable for any damages that arise from events where an outside party has seen and/or used the User's personal information.
  10. The Service Provider reserves the right to cancel the Skitto self-care service, or change the Terms of Service and the User Agreement for the Skitto self-care without prior notice to the User.


Site Policies, Modification and Severability

GP reserves the right to make changes to www.skitto.com’s policies and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


Disclaimer of Warranties and Limitation of Liability

This Site and all information, content, materials, products (including software) and services included on or otherwise made available to you through this Site are provided by SKITTO on an "as is" and "as available" basis, unless otherwise specified in writing. SKITTO makes no representations or warranties of any kind, express or implied, as to the operation of this Site or the information, content, materials, products (including software) or services included on or otherwise made available to you through this Site or about the completeness, accuracy, reliability, suitability or availability with respect to the Site or the information, products, services, or related graphics contained on the Site for any purpose. You therefore expressly agree that any reliance you place on such information and your use of this Site is strictly at your own risk.

To the fullest extent permissible by applicable law, SKITTO disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. SKITTO do not warrant that this Site; information, content, materials, products (including software) or services or related graphics included on or otherwise made available to you through this Site; their servers; or e-mail sent from the Site are free of viruses, or other harmful components. SKITTO shall not be liable for any loss or damages of any kind from loss of data or profits arising out of, or in connection with, the use of this Site or from any information, content, materials, products (including software) or services included on or otherwise made available to you through this Site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Applicable Law

By visiting www.skitto.com, you agree that the laws of the People's Republic of Bangladesh, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and www.skitto.com.