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I lost my skitto SIM! What should I do?

Take a deep breath and calm down. Contact customer care and provide necessary details to block your SIM as soon as possible. Then head out to any Grameenphone center to collect your replacement SIM.&n

From where do I collect my replacement SIM?

You can collect your replacement SIMs from any of our pick up points .

What documents do I need to provide for a replacement SIM?

Ordering a SIM replacement is basically like ordering a new SIM. We will need the following: Your National ID photocopy Your fingers (specifically your thumbs)

Do I need to go through the biometric verification process to take the new SIM?

Yes, you will need to bring your fingers along with you so that we can perform the biometric verification process and then hand over your SIM.

What’s the price for the replacement SIM?

It’s Tk 400. By the way, welcome back!