I lost my skitto SIM! What should I do?

Take a deep breath and calm down. Now head to the skitto website ( from your desktop (or if you have the app, head to the app) and block your SIM as soon as possible by going to ‘

From where do I collect my replacement SIM?

You can collect your replacement SIMs from any of our pick up points .

What documents do I need to provide for a replacement SIM?

Ordering a SIM replacement is basically like ordering a new SIM. We will need the following: Your National ID photocopy Your fingers (specifically your thumbs)

Do I need to go through the biometric verification process to take the new SIM?

Yes, you will need to bring your fingers along with you so that we can perform the biometric verification process and then hand over your SIM.

If I find my lost SIM later what should I do?

Firstly, celebrate! Then log in via the skitto website and reactivate the connection by logging into our website. Or give us a call at 121 or 01701000121.

What’s the price for the replacement SIM?

It’s Tk 250. By the way, welcome back!