Take a deep breath and calm down. Now head to the skitto website (www.skitto.com) from your desktop (or if you have the app, head to the app) and block your SIM as soon as possible by going to ‘
You can collect your replacement SIMs from any of our pick up points .
Ordering a SIM replacement is basically like ordering a new SIM. We will need the following: Your National ID photocopy Your fingers (specifically your thumbs)
Yes, you will need to bring your fingers along with you so that we can perform the biometric verification process and then hand over your SIM.
Firstly, celebrate! Then log in via the skitto website and reactivate the connection by logging into our website. Or give us a call at 121 or 01701000121.